Trade and returns

We want you to be happy with your purchase at if your purchase is not what you wished for, you can return the product (with its original labels) to us in 14 days. If the product has been worn or damaged, returning will not be possible. Of course you are able to try on the clothing first.

What does returning cost?

Returning from the Netherlands
You pay the shipping costs yourself.
Shipping costs in the Netherlands are:
PostNL package stamp: 0-10 kg: 6,95
PostNL mailbox packet € 3.84 excl. VAT*
*(read the conditions on the site PostNL)
If the item you wish to return it fits in a flat envelope or package, you can also package the postage stamps. This saves in terms of cost, but keep in mind that it is not traceable, unlike parcel / letter box pack * Shipment without Track & Trace code is at your own risk.

Returning from outside of the Netherlands
You pay the shipping costs yourself.
Shipping costs will vary per post office and country.

You received the wrong article
We will arrange this for free.
Get in touch with our custom service.
Email: or by phone: 072-7600023

What is not possible to return?
Gift Cards
Damaged or used products
Articles without labels.

How does returning work?

  • Write down on the returning form why you want to return the product (not mandatory).
  • Put the article and the bill in a package together. Sent this package to our returning address (Intercityonline, Mosselaan 71, 1934 RA, Egmond a/d Hoef).
  • Bring the package to the post office.
    (see above shipping options)
  • We will try to send you a confirmation email within 10 days after receiving your package.
  • After you received the confirmation email, we will try to pay you back within 5 days. We will put the money back on the bank account that was used to pay for the order.

Did you not receive an email? Maybe it was put in your spam folder.
Did you order with a discount coupon or a Fashioncheque? We will send you a new discount code.
If you return the entire order with us you will receive the shipping you paid (for sending Intercity line to the delivery address) refunded to your account. (€ 1.95 or € 3.95)

How does exchanging work?
Do you want to exchange an article? Return the article (go through: How does returning work?). You can order the new article again from our web shop. If it is not on the website anymore, the article won’t be available any more.

How does exchange / return work in the Intercity boutiques? (this option is currently not available)

Exchange or return a purchase in a boutique? This is currently not possible due to the closure of the Boutiques. The items with a price tag and receipt can be exchanged or returned in a boutique from 20 January.